foodpanda expands 'panda hearts' programme, reports 30% drop in rider accidents across Asia

PRNewswire
Singapore, December 3: foodpanda has achieved a 30% reduction in delivery partner accidents across its Asia-Pacific fleet since 2023, as it expands panda hearts -- the company's flagship programme focused on the safety, well-being, personal growth, community, and care of its delivery partners.
Launched last year, panda hearts is foodpanda's long-term commitment to supporting delivery partners beyond the road. Safety is a central pillar of the programme, which combines education, equipment, technology, and well-being initiatives to ensure safer journeys for delivery partners.
"Our sustained initiatives over the past two years have pushed a significant overall reduction in accident rates. This success is a testament to our long-term commitment to creating a safer environment for all our delivery partners on the road," said Anson Chin, Senior Director of Logistics at foodpanda.
Expanding Safety Efforts Across Asia
foodpanda has implemented multi-layered, locally tailored initiatives to promote safe riding across its 10 markets. Key efforts include:
* Training and education: Safety workshops and traffic rule refreshers in Bangladesh, Cambodia, and Pakistan; safety syllabus and nationwide talks in Malaysia; and Rider Safety Month in Singapore which increased delivery partner satisfaction from 46.4% to 51.7%.
* Protective gear: Safety kits and reflective decals in Singapore, Pakistan, and Taiwan, supporting a 99.99% delivery safety rate in Taiwan.
* Insurance coverage: Free and 24-hour accident insurance for delivery partners in Cambodia, Pakistan, and Laos.
* Collaborations: Joint safety initiatives with government agencies and traffic authorities in Cambodia, Hong Kong SAR, Pakistan, and Singapore.
Building a Lasting Culture of Safety
"Safety is not just a checklist -- it's a culture of care that starts before a ride begins and continues after it ends," Anson added. "Through panda hearts, we're strengthening that culture across every part of a delivery partner's journey."
Across APAC, delivery partners said the safety refresher sessions led by traffic police and transport authorities helped them clarify road-safety questions and ride with confidence. In Taiwan, delivery partners reported feeling safer after defensive-riding and wet-weather training as well as in-app reminders, contributing to a 99.99% delivery safety rate, while the majority of delivery riders rated the new co-branded helmets positively.
In the coming months, foodpanda will continue to drum up the importance of traffic safety through:
* Localised safety campaigns across urban and suburban areas
* New in-app fatigue management alerts
* Broader partnerships with governments and NGOs to promote road safety education
About foodpanda APAC
foodpanda is a leading on-demand delivery platform in Asia dedicated to bringing consumers a wide range of food, groceries and more, quickly and conveniently. Powered by technology and operational excellence, foodpanda is spearheading the growth of quick-commerce (q-commerce) across the region with its network of retail partners, as well as pandamart cloud stores to provide more on-demand options beyond the millions of food delivery options. foodpanda operates across 10 markets in Asia Pacific - Singapore, Hong Kong SAR, Malaysia, Pakistan, Taiwan, Philippines, Bangladesh, Laos, Cambodia and Myanmar. foodpanda is a subsidiary of Delivery Hero, a global leader of the food delivery industry. For more information, visit www.foodpanda.com.
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